In brief
The pump is low-maintenance, not maintenance-free. Growth narrows the basket passage and lime can block the rotor. If the motor protection keeps switching the pump off and on, clean the pump.
You need: A screwdriver and a bucket of clean water
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Replacement parts
Order them first, so you can start right away.
12 steps
Caution: Disconnect the mains plug first. Lift the pump out of the water by the Floating ring or the housing, never by the cable.
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Step 1: Disconnect the mains plug and lift the pump out of the water.
Unplug · Take out
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Step 2: Twist the pump loose from the Floating ring.
Unscrew
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Step 3: Press the clip down to open it.
Press
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Step 4: Open the top half of the Filter cover.
The impeller and rotor are now exposed; handle them carefully.
Unscrew
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Step 5: Remove the two locking screws.
Unscrew · Screwdriver
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Step 6: Carefully lift the rotor out of the pump motor.
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Step 7: Check the Rotor, Impeller and strainer for damage and limescale deposits. Replace damaged parts. Clean with water; do not use chemicals.
No chemicals · Rinse
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Step 8: Reassemble the parts in reverse order.
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Step 9: Put the Filter cover back onto the pump and turn it clockwise until the blue lock engages.
Plug in · Tighten
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Step 10: Push the clip up to lock the filter cover.
Press
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Step 11: Attach the Floating ring to the pump.
Tighten
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Final check: Put the fountain back in the pond, plug it in and check the spray.
Plug in
Didn't work?
Pick what you see. The most likely cause is listed first.
Pump does not start 3 possible causes
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1
There is no power
Check the socket, the RCD and the plug.
- 2
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3
The motor protection has switched it off
Let the pump cool down, then clean the stainless steel strainer and the rotor.
Low or no fountain 2 possible causes
- 1
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2
The rotor or impeller is worn
The rotor isn't sold separately yet. Contact us and we'll help you.
Pump is noisy 2 possible causes
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1
Debris or a small stone in the filter cover
Unplug the pump, open the filter cover and remove it.
- 2
Pump stops after a while 1 possible cause
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1
The motor overheats because the strainer or rotor is blocked
Clean the pump. If it still stops, contact us.
RCD trips 1 possible cause
- 1


